Airbnb

CASE STUDY Flexibility, Choice, and Belonging Everywhere espresa.com

“If there are any things we can have so that Tracy Desmond people have more flexibility to move around the Head of Global world, that’s one of the things we’re trying to do. Benefits & Wellbeing Espresa helps us avoid having 10—or 15-point Airbnb solutions that only a fraction of employees use.” Airbnb was founded on the idea of building a community of belonging. Including short- and long-term rentals around the world, their aim is to create unique and meaningful experiences everywhere. Plus, Airbnb now has a live and work from anywhere initiative for its employees so that employees have freedom to be wherever they want to be. THE PROBLEM Since its founding in 2007, Airbnb has been a rapidly evolving company. As a global employer, recruiting and retaining talent is vital to their mission for growth and success. With 6,940+ employees in 23 countries, worldwide inclusivity and benefits equity are core pillars of Airbnb’s culture. However, managing a reimbursement plan globally in local currency and language is burdensome for HR and finance teams. Often, this is a barrier to providing the equitable benefits Airbnb sought to provide its employees everywhere. As part of its ‘Live and Work Anywhere’ initiative, Airbnb looked to design an inclusive and scalable Lifestyle Spending Account (LSA) program, available in all countries. Airbnb Case Study | Flexibility and Choice, Belonging Everywhere espresa.com

THE SOLUTION Airbnb chose Espresa Lifestyle Spending Accounts (LSA) because of its global capability to manage, scale, and provide change management on demand. With the built-in modularity of Espresa’s platform, Airbnb was able to add a country-specific marketplace per region with zero markups. Offering Value on Investment at every turn Espresa meets Airbnb’s people wherever they are around the world. Including every currency and language, Espresa is creating inclusivity for Airbnb’s model of belonging anywhere. Flexibility, people- and inclusivity-driven Airbnb launched off-cycle in April 2023 to support well-being, flexibility, and productivity. With a 91% engagement rate and no configuration or expansion limitations, Espresa supports all aspects of Airbnb’s workforce without the necessity for additional point solutions. Flexibility and Choice LSA Wallets Family & caregiving 8.2% Embracing inclusivity Household support 91% with global wallets 32% Engagement + Live & work anywhere Results + Education everywhere Food & groceries 27.8% + New child welcome! 6,940+ eligible employees in 23+ 93% countries Member Satisfaction Score Fitness & well-being 32% Airbnb Case Study | Flexibility and Choice, Belonging Everywhere espresa.com

Globally supporting people Airbnb is deeply committed to the “I've had Espresa in place at inclusivity of its people and culture. four different employers. It can Defining a vision of global inclusion be as broad or narrow as you want it to be. If you get sets a dynamic foundation for approval in the beginning and adding culture-changing benefits your team can only have ten Tracy Desmond things included or whatever the like Lifestyle Spending Accounts Head of Global number is, that's fine, and you Benefits & Wellbeing (LSA) to emphasize further its can evolve that over time. Airbnb celebration of belonging anywhere. Espresa is Powering Great Workplaces® with personal benefits people love. Driving global employee engagement programs, Espresa is inclusively available in all languages, time zones, and currencies. And, with Espresa LSA Plus™, companies can power flexibility and freedom of choice with integrated total well-being, recognition, and community in a single app. espresa.com